Find a Store
Call Us 866-599-7999
 
 
 
Next Steps
What's New
Browse Products
Find a Store
Contact Us
Get a Free Catalog!
  
  About Us > Frequent Questions
Our Answers to Frequently Asked Questions
Welcome to the Bella Cera FAQ Page. We have compiled the list of the most asked questions we receive daily. Please take a moment to see if your question is asked and answered here. If you need more assistance, please email us or call us directly at 866.599.7999
  • Purchasing & Pricing
  • Can I buy directly from you?
  • Why don't I see pricing online?
  • I'm a contractor or retailer, can I set up an account and purchase directly from you?
  • I saw a better price on the internet than what my local store has, should I buy it? Do you warranty it?
  • Product Types, Colors & Sustainability
  • People tell me solid floors are better than engineered floors. Is that true?
  • Is your product Green & certified?
  • How do I pick the right hardwood color for my needs?
  • Other Bella Cera products
  • I'm interested in Bella Cera laminate, tile and carpet but don't see them listed on your site. Why?
  • I came across a Bella Cera hardwood product, species or bamboo sample in a store or on-line that is not listed on your site. Why?
  • Installation Questions
  • If I float my new engineered floor do I need a sound/vapor retrder, and what kind should I use?
  • If I nail or staple my new engineered floor do I need a sound and/or vapor barrier, and what kind should I use?
  • Care & Cleaning
  • How do I clean and care for my floor?
  • Can I use one of those dirt & dust mops that has disposable pads or sheets?
  • Can I use a steamer to clean my hardwood floor?

  • Can I buy directly from you?
    No. Bella Cera Hardwoods must be purchased through an authorized dealer in your area, which can be found via our store locator and pricing is set on the retail level.
    Why don't I see pricing online?
    We are the manufacture and pricing is set at the retail level. To find several stores near you to call and get price quotes, type in your zip code at the top of any page on this website where it says "Find a Store."
    I'm a contractor or retailer, can I set up an account and purchase directly from you?
    No. But we are happy to put you in contact with the major distributor in your area. Please contact us.
    I saw a better price on the internet than what my local store has, should I buy it? Do you warranty it?
    No. Part of the buying experience is service before and "after" the sale. If you purchased our product over the internet then the chain of custody of knowing where the product is shipped and stored has been compromised, we would have no way of knowing if the product had been stored in a controlled environment or if an inferior product had been substituted for instance. The entity that sold you the product would be unable to adequately provide technical assistance if a problem should arise; the distributor who provided the product to the retailer would be unable to provide service because of distance. Therefore we don't warranty products purchased over the internet.
    People tell me solid floors are better than engineered floors. Is that true?
    We manufacture both engineered and solid hardwood flooring for most of our customers - so we're not biased. However engineered floors are a more stable product, meaning they will not gap in the winter or cup in the summer when properly cared for. For most applications engineered hardwoods are a better & Greener choice than solid hardwoods will provide a lifetime of service. Please take a quick look at our section Engineered vs Solid to see why.
    Is your product Green & certified?
    Yes, from the woods we harvest to Eco friendly stains and finishes we use, our products are CARB-certified, California's strict guidelines that are actually stricter than the majority of the strictest guidelines on the planet. In addition, because we use 100% American Valspar Enviro+Plus™ stains and finishes, and use a UV drying process rather than the standard formaldehyde drying process, our floors are 100% HAPs-Free and has Zero VOC's surpassing all KCMA coating standards.
    How do I pick the right hardwood color for my needs?
    OK. Sit back, this will be a long one. But I think you'll get a lot of valuable information after you read this . . . Let's start with your existing room - - - A simple coat of paint can transform a room with plain, white walls & ceilings. You can create different feelings and moods in a room just by what wall and floor colors you choose.

    Because color is powerful, you may feel insecure about choosing color schemes. We've all experienced the difficulty of looking at a 2-inch-by 2-inch color swatch and trying to imagine what a whole room would look like in that color.

    Color can be a psychological thermostat. Some colors are "hot" or energizing, such as red, orange and yellow. Other colors are cool and calming, such as blue, green and purple. Cooler colors make a space appear larger while warmer colors make a space feel cozier. Notice on our SKU pages you'll see descriptions on each swatch page that might see Red Brown, Yellow Brown, Orange Brown, Slate/Grey, or you may see Light, medium or Dark Brown. For the colored ones, this means a small amount of colored pigment was added to the stain. As you bring colorful paint and furnishing into your room, these pigments will get enhanced by the colors you bring to the room and they'll cause your floors to pop with color.

    Traditionally, it's been considered best to put cool colors in places where you want peace and relaxation and warm colors in your more active rooms. But in today's mix-and-match lifestyle, many of the rules get thrown out the window. Now it's all about building the perfect room that represents you.

    Dark colors absorb light, creating intimate spaces. They can be used in a small space to intensify the cozy atmosphere or in a large, sunny space to add intimacy. Dark colors on the ceiling will make it feel lower, making the space feel more cozy or cramped -- exactly why you need to carefully consider the consequences of the color choices you make.

    For your floors, lighter colors will make a room seem bigger. A high sheen wood floor will reflect light throughout a room, adding interest and variety to the space. Darker colors, can add drama and intimacy. Muted colors often are the perfect center between bright and dark.

    Your whole home should have a coordinated color scheme. You don't want to go to either extreme -- one color throughout or a different color in every room. It's best to choose a few coordinating colors and use various shades in different locations. Watch how the spaces flow into each other so color changes feel natural as you move throughout the house. Again, check out the wide variety of color choices and mix-and-match ideas suggested by our interior designers.

    Interior designers often suggest that you look to nature when picking color, especially the nature right outside your windows. The colors in nature are always popular and never out of date.

    If you want a modern, trendsetting color on the wall, such as a citrus orange or a lime green, limit it to an accent wall. The same holds true for trendy wallpapers and wall fabric coverings. Accent walls should play up the architecture. Dramatic walls in the house, such as a two-story wall or a wall with a fireplace, could make a good accent wall. But don't do an accent wall in every room of your house. It should serve a purpose and complement the space. Obviously, one accent wall is easier to change than a whole house when the color or paper goes out of style.

    Whatever you decide makes the final choice carefully. Many paint companies have larger swatches or small amounts of paint you can purchase to test at home. The light in a room will significantly change the appearance of any color, so don't make your final decision in the paint store or you may be disappointed when you apply the paint to your walls.

    I'm interested in Bella Cera laminate, tile and carpet but don't see them listed on your site. Why?
    The Bella Cera brand is owned by the largest flooring distributors in the United States, and they use a number of suppliers for hardwoods, laminate, tile and carpet. The operators of this website manufacture only the hardwood flooring shown on this site for the Bella Cera brand. . The owners of the Bella Cera brand have other manufacturers who make laminate, tile, carpet and other speciality items for them. The best way to identify and contact those manufacturers is through your Bella Cera local retailer or distributor.
    I came across a Bella Cera hardwood product, species or bamboo sample in a store or on-line that is not listed on your site. Why?
    While we manufacture Bella Cera hardwoods for the largest Hardwood Flooring distributors in the country (who actually own and operate the Bella Cera name). However in some cases the distributor for your area may have someone else manufacture products like Bamboo, or certain species like Tigerwood, Kempis, etc. If it's not on our website, we do not manufacture or warranty the product.
    If I float my new engineered floor do I need a sound/vapor retrder, and what kind should I use?
    Yes. Use a leading 2-in-1 or 3-in-1 pad as recommended by your retailer. Just follow the manufacturer's instructions on the packaging. And be sure to use an adhesive like Franklin's Titebond Tongue & Groove adhesive (or similar type product) in the grooves of every board. Extensive step by step installation instructions can be found in section 4.4 of the installation guide located here.
    If I nail or staple my new engineered floor do I need a sound and/or vapor barrier, and what kind should I use?
    Yes. A vapor retarder of asphalt-saturated paper should be installed on the sub-floor before installing the floor. This will help retard moisture from below and can help reduce noise from having wood on wood contact.
    How do I clean and care for my floor?
    Unlike our grandparent's floors that were open grained and needed to be fed oil as they were cleaned, our sealed floors do not. In fact, avoid any oil based products, as the residue left behind will actually attract dirt and dust. As long as you vacuum (be sure to disengage the beater bar) or sweep regularly, you should rarely have to "wash" your floor. When you do, using a product like Bona Hardwood Floor Cleaner or Squeaky Clean by Basic Coatings, which is sprayed onto a dry flat head mop, is what is recommended. These cleaners and mops can be found at most grocery stores, big box stores and the retailer you purchased our floor from.
    Can I use one of those dirt & dust mops advertised on TV that has the disposable pads or sheets?
    We highly discourage those types of mops as they contain oil that can leave residue behind and attract more dirt and dust. Bona style mop or the larger professional sized one comes with a flat, removable head that can be thrown in the washer after it's used. These mop heads can be used for at least a year or more saving you hundreds of dollars a year over disposable heads.
    Can I use a steamer to clean my hardwood floor?
    No. Wet steamers are not recommended as they can force moisture around the tonged & groove and under the product. If you have a dried-on or sticky stain, using a mixture of five parts warm (not hot) water to one part white vinegar on a hand cloth, should remove any spill. Try not to have water still on the floor for any extended amount of time.
     
    Ravello
    Avino
    Vescovado
    Del Toro
    Gradillo
    Vidal
    Wagner
    Dolce
    Eva
    Belmond
    Caterina
    Caterina
    Carruso
    Oscar
    Boccaccio
    Gradillo
    Luna
    Luna
    Carlotta
    Gerardo
    Mariana
    Rulfo
    Lake Placid
    Elba
    Brooks
    Bloomingdale
    Cobble Hills
    Marcy
    Keene
    Morandi
    Fondazza
    Passage
    Natura
    Grandi
    Levico
    Ponte
    Hampton
    Coopers
    Montauk
    Riverhead
    Palmer
    Parrish
    Jamesport
    Mariella
    Martina
    Greta
    Noemi
    Eloisa
    Chiara
    Burani
    Lake Como
    Garda
    Olmo
    Bellagio
    Serbeloni
    Lario
    Adda
    Lierna
    Valentino
    Barga
    Sarzana
    Abetoni
    Lucca
    Meritana
    Massa
    Manhattan
    Greenwich
    Tribeca
    Lafayette
    Soho
    Gramercy
    Lenox
    Monument Plank
    Pavarotti
    Rovina
    Levico
    Ponte
    Enzo
    Grandi
    Ducal
    Cervetta
    Modena
    Pavarotti
    Enzo
    Ducal
    Cervetta
    Rovina
    Vivaldi
    Stravaganza
    Pecos
    Bear Paw
    Seasons
    Antonio
    Lucio
    Gloria
    Concerto
    Magnificat
    Silvia
    Olimpiade
    Triumphans
    Giustino
    Milano
    Scala
    Portello
    Greco
    Turro
    Casoretto
    Duomo
    Donato
    Villa Belize
    Licata
    Naro
    Gela
    Favara
    Chetuma
    Mirador
    Flores
    Domani
    Butera
    Chambord Plus
    Emery
    Belleval
    La Roque
    Marolles
    Seillac
    Montreux
    Chapelle
    Montvault
    Beuvron
    Valseme
    Clarbec
    Fournet
    Bernay
    Cravant
    Villa Bocelli
    Cantico
    Bariola
    Pinzano
    Turate
    Storico
    Caronno
    Mombello
    Cabernet
    Cannes
    Villagio
    Menton
    Mombello
    Storico
    Azienda
    Moneta
    Uboldo
    Vallata
    Saronno
    Varedo
    Bariola
    Mombello
    Pinzano
    Storico
    Villagio
    Caronno
    Mozzate
    Senza
    Bartolini
    Elisa
    Fiducia
    Sophia
    Caritas
    Leda
    Demidov
    Albertti
    Carlotta
    Villa Borghese
    Gabbiano
    Lissone
    Aurora
    Guernsey
    Challans
    Rochefort
    Andrea
    Sofia
    Emma
    Francesca
    Sante
    Dante
    Carmine
    Valerio
    Marcantonio
    Galgano
    Militare
    Olimpia
    Scipione
    Camillo
    Francesco
    Ludovico
    Junio
    Rossano
    Paolo
    Alessandra
    Mondariz
    Abele
    Americo
    Berenice
    Brunella
    Casimiro
    Clemente
    Sawgrass
    Hinton
    Sentinel
    Blossom
    Seminole
    Anthem
    Biscayne
    Bernini
    Tritone
    Neptune
    Aeneas
    Apollo
    Fawn
    Teresa
    Sebastian
    Matilda
    Bibiana
    Lawrence
    Montalto
    Santoni
    Casa Mia
    Castel
    Molino
    Ninfa
    Fontane
    Arenela
    Milozza
    Potenza
    Rochetta
    Fortezza
    Scalfani
    Isola
    Domenica
    Bernali
    Menfi
    Dresden
    Vermont
    Shelton
    Cordon
    Branca
    Elaine
    Monza
    Corso
    Terme
    Marcelina
    Angelo
    Favale
    Bivio
    Adriana
    Villalba
    Monitola
    Burago
    Paderno
    Bresso
    Moretti
    Belluzi
    Lovati
    Rossini Solid
    Prato
    Paragon
    Camilla
    Prinetti
    Libretto
    Mombelli
    Demetrio
    Ciro
    Morandi
    Sonata
    Isabella
    Ferrara
    Otello
    Lugano
    Melide
    Rovio
    Paradiso
    Bioggio
    Chambord
    Averdon
    Cheverny
    Menars
    Millancay
    Cosson
    Moulin
    Cellettes
    Villerbon
    Maves
    Neuvy
    Bracieux
    Villeny
    Montara
    Barzio
    Riva
    Brixen
    Dimaro
    Coredo
    Lugano
    Sondrio
    Tissino
    Serchio
    Tirso
    Lambro
    Tanaro
    Alcantara
    Brenta
    Bass
    Waggoner
    King
    O'Connor
    Briscoe
    Bergamo
    Mocha
    Tawny
    Steel
    Barn
    Sand
    Chrome
    Sandcastle
    Concrete
    Manor
    Tavern
    Café Au Lait
    Pearl
    Biscotti
    Wash
    Mist
    Biscuit
    Tawny
    Dusk
    Steel
    Dolphin
    Coppertone
    Toast
    Graphite
    Gunmetal
    Ginger
    Goldsmith
    Industrial
    Copper Kiss
    Cocoa
    Gunmetal
    Leather
    Coal
    Keeneland
    Cordero
    Gomez
    Bailey
    Stevens
    Arcaro
    Shoemaker
    Leparoux
    Velazquez
    Villa Borghese II
    Brunico
    Cascia
    Lissone
    Mondovi
    Gallipoli
    Abele
    Andrea
    Gabbiano
    Sofrito
    Francesca
    Ludovico
    Rossano
    Paolo
    Junio
    Camillo
    Valerio
    Francesco
    Zurich
    Padua
    Syracuse
    Acri
    Foggia
    Lido
    Rimini
    Turin
    Pistoia
    Baveno
    Mira
    Veneto
    Cecina
    Livorno
    Biella
    Novara
    Pavia
    Cinque Terre
    Levanto
    Monterosso
    Vernazza
    Berroni
    La Francesca
    Feluca
    Acri
    Farinata
    Baveno
    Syracuse
    Foggia
    Farinata
    Manarola
    Padua
    Tinetto
    Lombardy
    Barzio
    Varenna
    Tirano
    Breno
    Lovere
    Lugano
    La Palazzina
    Castello
    Popolo
    Rotund
    San Carlo
    Navona
    Colonna
    Barberini
    St Marks Square
    Farnese
    Monte Viso
    Cottian
    Pietra
    Variata
    Genoa
    Abruzzi
    Trieste
    Padua
    Ascia
    Arno
    Asti
    Umbria
    Rovigo
    Belluno
    Treviso
    Brescia
    Rovigo
    Rimini
    Treviso
    Monet
    Camille
    Sunrise
    Giverny
    San Giorgio
    Springtime
    Seine
    Beret
    Grainstack
    Belle Harbor
    Briarwood
    Glen Oaks
    Hollis
    Peninsula
    North Channel
    Seaside
    Bungalow
    Woodhaven
    Hamels
    Sunset Cove
    Luciano
    Adoro
    Boheme
    Brindise
    Surriento
    Questa
    Livesawn
    Dalmore
    Glasgow
    Aberdeen
    Inverness
    Edinburgh
    Skye
    Newburgh
    Alford
    Helmsdale
    Positano
    Laurito
    Albergo
    Gabrisa
    Vallone
    Arola
    Preazzano
    Nocelle
    Maggiore
    Resicco
    Villaggio
    Salzburg
    Lecce
    Lombardy
    Slovenia
    Piedmont
    Calabria
    Ravenna
    Bastrop
    Buchanan
    Caddo
    Toledo Bend
    Monte Carlo
    Larvotto
    Marquette
    Giacomo
    Bottega
    Fairmont
    Bellevue
    Ribolzi
    Carnier
    Grimaldi
    Estate
    Alderley
    Fairlight
    Garsington
    Swallowcliff
    Highclere
    Arlington
    Glessner
    Kingscote
    Vernon
    Winchester
    Fontaine
    Lovell
    Belmont
    Hammersmith
    Rosecliff
    La Martine
    Marquette
    Monticello
    Hawkesworth
    Santanoni
    Ballydoyle
    Danescroft
    Hawkswood
    Westerlies
    Vanderbilt
    Chatsworth
    Bergdorf
    Grapevine
    Emerald Coast
    Scala 8"
    Atrani 8"
    Positano 8"
    Furore 8"
    Maiori 8"
    San Pietro 8"
    Deruta 8"
    Fornetto 8"
    Marconi 8"
    Alessandria
    Ribera
    Padua
    Loren
    Maiella
    Piana
    Saracen
    Napoli
    Brescia
    Vettore
    Patxi
    Padua
    Piana
    Loren
    Solero
    Ribera
    Ribera
    Padua
    Patxi
    Piana
    Loren
    Verona
    Arezzo
    Bologna
    Forli
    Montorio
    Caselle
    Parona
    Corrubio
    Ferrazze
    Mizzole
    Luca
    Modena
    Parma
    Pisa
    Sienna
    Marsala
    Catanzaro
    Casini
    Trento
    Florence
    Catania
    Firenzi
    Vitinia
    Taranto
    Bari
    Tivoli
    Cordoba
    Carlota
    Montemayor
    Victoria
    Carpio
    Romero
    Genova
    Arezzo 5"
    Bologna 5"
    Forli 5"
    Modena 5"
    Parma 5"
    Pisa 5"
    Sienna 5"
    Trento 5"
    Vinci 5"
    Florence 5"
    Venice
    Assisi
    Messina
    Naples
    Milan
    Turin
    Sicily
    Diamanti
    Arezzo
    Bologna
    Forli
    Parma
    Vita
    Zerelli
    Prato
    Paragon
    Ciro
    Empoli
    Watford
    Quartz
    Santee
    Saffron
    Goldenrod
    Suede
    Thistle
    Russet
    Auburn
    Coffee Bean
    Haystack
    Sorrel
    Modena
    Farrara
    Luca
    Ragusa
    Sienna
    Pisa
    Azure
    Meteor
    Piezzo
    Modena
    Luca
    Pisa
    Sienna
    Pompeii
    Androni
    Savio
    Zappella
    Pendolo
    Spinelli
    Saletta
    Tufano
    Vesuvio
    Fortore
    Domenico
    Amici
    Scavino
    Fortore
    Savio
    Leopardi
    Corbara
    Vettii
    Fossa
    Tuscan
    Casentino
    Fortore
    Helorus
    Savio
    Volterra
    Cortona
    Corsica
    Buchanan
    Vintello
    Fondi
    Turnus
    Angelleri
    Azzurra
    Tramonto
    Borboni
    Feola
    Circe
    Avelino
    Burton
    Lanier
    Wedowee
    Sutton
    Solaro
    Cava
    Toledo Bend
    Ruscello
    Guardavalle
    Partenone
    Barletta
    Frio
    Llano
    Pecos
    Trenti
    Frenti
    Llemona
    Pescina
    Guadalupe
    Reclaimed Laminate
    Manchester
    Darnold
    Clarington
    Bryan
    Bellville
    Stafford
    Lakeville
    Quilt
    Edina
    Eagan
    Willmar
    Kalida
    Athens
    Richfield
    Agrigento
    Dante
    Lavagne
    Garibaldi
    Lacono
    Fortore
    Helorus
    Savio
    Barone
    San Leone
    Ribera
    Montallegro
    Sicily
    Belice
    Salso
    Ciane
    Verdura
    Mazaro
    River Ridge
    Brazos
    Trinity
    RR Guadalupe
    RR Frio
    Paluxy
    Buchanan
    RR Llano
    RR Pecos
    Colorado
    Cypress
    Ruvido
    Balzano
    Veneto
    Mantua
    Livigno
    Rovigo
    Banfi Laminate
    Castello
    Lazarro
    Padova
    Formia
    Venosa
    Ravenna
    Palermo Laminate
    Melso
    Capaci
    Belmonte
    Prizzi
    Marsala
    Trapani
    Corleone
    Patanna
    Padova
    Lazarro
    Venosa
    Formia
    Donato
    Portello
    Scala Laminate
    Lanza
    Cordusio
    Affari
    Lanza
    Palestro
    Turati
    Rossano Laminate
    Steri
    Piazza
    Stefano
    Nilo
    Bizantina
    Penta
    Parma Laminate
    Tardini
    Pilotta
    Reggio
    Ducale
    Fresco
    Please be aware that product availability and listings vary from one portion of the country to another. For the best results in viewing our hand-crafted products, please enter your zip code in our site's store locator on the top right hand side of our site. You may also contact our customer service agents for more product details.
    The purchase of Bella Cera Hardwood Flooring from an unauthorized dealer or via the internet will automatically void any manufacturer’s warranty. An authorized dealer is not allowed to sell and ship material outside their local territory, particularly into another distributors territory.
    © Copyright 2010-2024 Bella Cera Hardwoods All rights reserved.
     

    Call Us   866.599.7999